Refund Policy

Ready-made items (not customised): Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, no reason needed. Email codemruda@gmail.com within that window, then return the item within a further 14 days, unused and in its original condition. Return postage is your responsibility unless the item is faulty. Once we receive the return, we'll refund you within 14 days.
 

Customised & made-to-order items: Pieces made or personalised to your specification, including flag-colour customised totes and other made-to-order requests, are exempt from the standard right to cancel, as they're made specifically for you once your order is placed. These are final sale.
 

This doesn't affect your statutory rights: if a customised item arrives faulty, damaged, or significantly different from what was ordered, you're still entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
 

A note on natural dyes: because our dyes are plant-based (madder, indigo, sappan wood, and others), gentle variation in shade between pieces is a natural, expected part of the process, not a fault. We describe colours as accurately as we can, but slight variation from photos is part of what makes each piece one of a kind.
 

To start a return or report an issue, email codemruda@gmail.com with your order details.